SUPPORT · BLUETOOTH CONNECTION

Connect your Sentorise battery

Connect a Bluetooth-equipped battery, confirm you have selected the right device, and find the next check when something does not look right. Start the connection inside the Sentorise app.
Get the Sentorise app Ask about a connection issue

Before you start

  • Check your battery

    Confirm that your exact model includes Bluetooth. Have the label with its barcode and Device ID within reach; the identifier is used to select the correct battery.

  • Get your phone ready

    Turn on Bluetooth, open the Sentorise app and keep the phone about 1–2 metres from the battery while connecting. Review any permissions requested for device discovery.

  • Check earlier pairing

    If you paired the battery in your phone’s system Bluetooth menu, select Forget or Unpair there. Return to the Sentorise app to start the connection.

Connect in five steps

Button names can vary with the app version. Follow this sequence and check the battery label before selecting a device.

  • 1 · Open Add

    Go to the Device page in the Sentorise app and tap Add.

  • 2 · Search via Bluetooth

    Choose Search via Bluetooth in the Add Device panel. If a camera screen opens, close it and return to the Bluetooth search option.

  • 3 · Match the Device ID

    Compare the result with the code below the barcode on your battery label. Check every character before selecting it.

  • 4 · Enter the ID if asked

    If the app asks for the SN code, enter the Device ID from the battery label exactly as printed. You can scan the barcode or type the ID manually.

  • 5 · Confirm the connection

    Keep the phone close and wait for the connection-success message. Tap View device, then check the confirmed battery model and capacity.

Once you are connected

The connected device view is the place to check battery information. Available readings and controls depend on the battery model and app version.

  • Confirm the model

    Check the connected model and capacity against your battery. The device list shown before connection is not the final confirmation of the battery’s capacity.

  • Read the battery status

    The supplied setup guide shows a connected view with charge level, current, voltage and temperature information. Use the labels and units on your own device view; screens can differ by model and version.

  • Name it clearly

    When you have more than one battery, use a recognisable device name after connecting. Keep the battery’s original label available for identification.

A different capacity before connection?

  • Before connection completes

    A capacity displayed during device discovery can be a temporary placeholder. Wait for the connection-success message before judging the model or capacity shown.

  • After View device opens

    Check the confirmed model and capacity. If the information still does not match your battery, send support a screenshot and your model details through the contact channel.

Device ID, SN prompts and several batteries

Where is the Device ID?

Look directly below the barcode on the battery label. The packaging may also carry the label. Use the identifier belonging to your own battery, not a number from an example in a guide.
What does the connection prompt mean by “SN code”?

In this prompt, the setup guide uses SN code to mean the Device ID below the barcode. Enter all letters and numbers exactly as printed. If the scan does not work, enter the ID manually.
Several devices appear. Which one should I choose?

Match the label to the Device ID in the app and connect to one battery at a time. After connecting, give each device a distinct name to make later connections easier.
The original device name no longer appears

A battery that was renamed may appear under its new name. If you cannot confidently identify it, send a screenshot of the scan page to Sentorise support rather than selecting a device at random.

Find the next check for your symptom

Use the checks below for connection issues. Battery charging, protection and wiring questions should be handled with the instructions for the exact model.
The battery does not appear in the list
  1. Check that this battery model supports Bluetooth and keep the phone close.
  2. Confirm Bluetooth is on and review the app’s discovery permissions.
  3. Turn Bluetooth off and on, reopen the Sentorise app and repeat the in-app search.
  4. If the battery may be asleep or in protection, use its model-specific activation instructions or contact support.
I paired in the phone settings, but the app will not connect

Forget or unpair the battery in the phone’s Bluetooth settings. Then open the Sentorise app, go to Add → Search via Bluetooth, and select the device whose ID matches your battery label.
The camera opens instead of the device list

Close the camera screen using the back or close control. Return to Add Device and choose Search via Bluetooth. The camera is used when you choose to scan a barcode.
The app asks for an SN code or will not accept it

Use the Device ID printed below the barcode on your own battery. Check every letter and number. If barcode scanning fails, type the ID manually. If the prompt continues, contact support with the prompt and label details.
“Bluetooth matching failed” keeps appearing

Recheck the selected Device ID, keep the phone close and restart the app. A sleeping battery may need model-specific activation. Do not change BMS protection settings or try a generic recovery timing; contact support if the documented steps do not resolve it.
The app connects, but readings do not refresh

Keep the app open in the foreground and the phone close. Return to the device list, reconnect to the correct battery and refresh the view if that control is available. If readings remain unchanged, include a screenshot and app/phone details in a support request.

Permissions depend on your phone

Follow the prompts shown by your installed app and phone software. Permission names and where you find them can change between operating-system versions.

  • iPhone / iOS

    Turn on Bluetooth and allow the Sentorise app to use it when requested. If access was denied earlier, review the app’s Bluetooth permission in device settings before searching again.

  • Android

    Depending on the Android version, discovery may use permissions named Nearby devices and/or Location. The supplied guide also calls for Location services during Android discovery. Review the prompts and settings on your phone.

For the published app data-handling information, read the Sentorise App privacy policy. If a permission prompt is unclear, include its wording and your phone software version when contacting support.

Get the app or send the details that help

  • Choose your download

    Use the Sentorise listing for your phone. Check that listing for current compatibility and release information, then return here for the connection steps.
    Open App downloads

  • Prepare a support request

    • Battery model and Device ID
    • Order number, if available
    • Phone model and operating-system version
    • The step where the issue occurs
    • Error wording or a screenshot

    Send these details through the support channel.
    Contact Sentorise support

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